Help with a specific issue
A scoped remote session or support task, with the expected work and charge agreed first.
Independent remote IT support
Give your team an independent IT specialist they can turn to.
Hire me as your independent IT support specialist for a distributed team. I bring firsthand corporate IT operations experience to everyday user support, device management, onboarding, software and app administration, with equipment purchasing and deployment coordinated remotely.
Work directly with Edwin, from scope to handover.
The approach
Know what happens next.
Everyday user and software support
I troubleshoot email, sign-in, software and device issues remotely, explain the changes to users and provide practical guidance for recurring questions. We agree the systems covered and how requests are handled.
Remote device management
I help with device inventory, enrolment, configuration, updates and software deployment through your approved management tools. Tasks depend on the devices, platform capabilities and administrator access agreed for the engagement.
Onboarding and offboarding
I coordinate account setup, application access, device readiness and user guidance for new starters. When someone leaves, I follow your approved process for access removal, data handover and equipment return coordination.
Equipment purchasing and deployment coordination
I help select equipment, compare supplier options and coordinate approved purchases, delivery and remote setup. Suppliers or your local contacts handle physical shipping, installation and returns; equipment costs remain separate from support.
Application administration and clear records
I administer agreed business applications, user accounts, permissions and licence assignments using approved access. Support work and relevant changes are documented so your team can understand the setup and outstanding actions.
What helps me scope your project
You do not need every answer before getting in touch. Share what you know, and we can work through the rest together.
- How many people and devices need support, and where are they based?
- Which operating systems, device management tools, email providers and applications do you use?
- Which support, administration, onboarding or offboarding tasks would you like me to own?
- What response hours, time zones and escalation arrangements does your team need?
- Do you need hourly help or a monthly arrangement, and what is the expected workload?
- Who approves access, changes and equipment purchases, and who can handle physical tasks locally?
A working arrangement that fits
How you can hire me.
Your regular IT support person
Ongoing help for a distributed team, with agreed hours, responsibilities, priorities and request handling.
Additional IT capacity
Work alongside your internal team, agency or IT provider in a defined support and administration role.
I cover the full US Eastern business day, 9 am to 5 pm Eastern Time. We agree your support arrangements and response expectations before work begins.
Questions about this service
Details before decisions.
The final scope is always confirmed for your specific setup.
Can we hire you as our regular independent IT support specialist?
Yes. I can take responsibility for an agreed set of remote support and administration tasks, working directly with your team. Hourly support is US$40; a monthly arrangement is priced after we confirm the workload, responsibilities, access and response hours.
Can you help buy and deploy equipment for remote employees?
Yes. I can coordinate equipment selection, approved orders, supplier delivery and remote setup with your employees or local contacts. Physical shipping, installation and returns are handled by the supplier or a local contact. Hardware, licences and subscriptions are approved and paid separately from support.
How do we agree availability and system access?
I cover the full US Eastern business day, 9 am to 5 pm Eastern Time. Before starting, we agree response expectations, communication channels, escalation arrangements and the access needed. I use delegated access where supported or an agreed remote session. Tasks outside the agreed arrangements or requiring physical access are discussed separately.
Related help
Another part of the picture?
Let’s start with your situation
What does your email
need to do better?
Describe the problem or the move you are planning. I’ll help you work out the next step and confirm the scope before any paid work.
Tell me what you need Book a free intro15 minutes · A conversation about scope